Shipping & Returns

Refund & Returns Policy

We want you to feel joy when your art arrives. If something isn’t right, here’s what you need to know:

What we accept:

If your item arrives damaged, defective, or you received the wrong item, please email support@artbyjenniferbach.com within 14 days of delivery with your order number and clear photos. We’ll arrange a replacement or refund.
For items simply ordered in error (wrong size, changed mind, etc.)—because we work with print-on-demand partners, we’re unable to offer refunds or exchanges for “change of mind” purchases once the order enters production.

What happens next:

Once we receive your request (photos + order number), we will review and either reprint/replace the item at no cost if the issue was our fault (fulfillment error or damage).
If the issue is due to an incorrect address, change of mind, or other reason not caused by us, we may offer a replacement at your extra cost or decline a refund.

Returns:

Most items are printed on demand and cannot be returned for credit: our partner Gooten states that they “do not accept returned orders … we cannot issue refunds for any returned orders.”
Because of this, if you’d like to return something simply because you changed your mind, it won’t be accepted unless the item has a manufacturing fault.

Your order will be printed and shipped by our partner fulfillment providers as soon as possible (typical production time will vary by item and partner).
You’ll receive a shipping notification + tracking link once your order leaves the production facility.
We are not responsible for shipping delays caused by carriers, customs, or factors outside our fulfillment partner’s control.
Please double-check your shipping address when you place your order. If an order is returned because of an incorrect or incomplete address you provided, you will be responsible for any re-shipping costs.